Where are your products made?
PeakFlow products are PROUDLY made in the USA! In fact, most of the components are made in the Illinois manufacturing location. These days, just about every other brand you will find is made off-shore. (top of page)

What do the numbered model names mean?
They are the full power gallons per hour at 10' of total dynamic head. This is the most common way of measuring a pump's capability. Beware of companies that cheat by measuring at 8' or just simply overstate their capacities.(top of page)

How can a pump phone and email me?
There has been a major investment in server and software technology on our side that receives the call from the PeakFlow ePump systems. During the call, which lasts about 10 seconds, our server requests the serial number and error code from your unit, hangs up, looks up your registration information, and then initiates the calls and emails to you. This all takes place within minutes. Very cool. (top of page)

Is there any charge for the continuing ePump monitoring?
Model 5600 includes 3 free years of monitoring. We charge a nominal fee after that of $59 per year. Model 2800 is $59 per year with no free years included. Note that we are NOT in this to make money on the monitoring business. The $59 amounts to less than $5 per month and is simply to cover the costs of servers, phone lines, etc. (top of page)

Can purchase a system and install it myself?
The technology of our pumps can best be explained by knowledgeable industry professionals that are interested in only carrying what is best for their customers. Remember, any plumber can run to his local supply house and buy one of the systems that are made as cheaply as possible. But it takes extra effort to seek out the best... and explain why. With this being said, if you are a mechanically inclined woman or man and feel that this is within your capability, tthen yes, we will sell a unit for DIY installation.(top of page)

Why shouldn't I just buy a system from the Big Box store?
There are quite a few reasons that we spell out in the descriptions of each system on this website... click here The biggest reason though is quality. Not just the quality of the system components, but the quality of the warranty, service, and people. (top of page)

I'm a contractor. Can I be included in the notification process of the ePumps that I sell to my customers?
Yes. Each contractor has that option. (top of page)

I like the notification idea, but I don't want to be bothered all the time. Can I customize the notification settings.
Great question. First of all, if the system needs to call you, you WANT it to call you. In our humble opinion, being woken at 3am is worth your basement not flooding. That said, you WILL soon have the capability to customize notifications. For example, you might choose to waive receipt of less cucial notifications during sleeping hours. This feature (and many others) will be added as they are completed (at no extra charge to you). The ePump is the only system that can only get better as time goes on! (top of page)

The installation my contractor did looks great. How do I know the notification is working?
If you want to verify that the notification process is working, this is probably the easiest test. Assuming your unit is plugged into a working phone line:

How do I make the ePump stop beeping?
The ePump control unit beeps in addition to sending notifications. It beeps because there is something you need to know. Don't get mad at it. Don't hit it. Don't curse at it. Simply hold the function button until 'S' appears in position 'G' and then let go. 'S' is for silence and will prevent the unit from beeping for 24 hours for 2 reasons: power outage, pump running. (tip for the future: to prevent the unit from beeping for ANY reason for 5 days, hold the function button until 'D' for disable and let go) PLEASE post our quick reference guide, called the "Cheat Sheet" near the unit. (top of page)

How long do sump pumps last?
Our backup pump systems can literally last for decades. We sold our first system in 1974 and we are amazed at how many of those people we find still have the original equipment. These days, with the ePump systems, we will continue that track record. But the improvement is that homeowners will know when something eventually does fail. Electric pumps on the other hand probably have an average life of 5-7 years. Many things influence this including cycle times and frequency, water quality, and luck.(top of page)